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How do I initiate a return?
- To start a return, please contact our customer service team at [email protected]. They will guide you through the return process and provide any necessary instructions.
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What is the timeframe for returns?
- You have 15 days from the date of receiving your item to initiate a return.
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What items are eligible for return?
- Eligible items for return must be unused and in the same condition as received, along with the original packaging.
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How long does it take to process a refund?
- Once we receive your returned item, we will promptly inspect it. You will be notified of the refund status, and the process typically takes 7 days based on your payment method.
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Can I exchange my item for a different one?
- Unfortunately, we do not currently offer exchanges. You may initiate a return and place a new order for the desired item.
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Who covers the cost of return shipping?
- Customers are responsible for the cost of return shipping. This amount will be deducted from your refund.
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What if my item arrives damaged or defective?
- We apologize for any inconvenience. Please contact our customer service team immediately with photos of the damaged or defective item, and we will assist you in resolving the issue.
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Do you offer international returns?
- Yes, we accept international returns. Please contact our customer service team for specific instructions and information on return shipping costs.
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What if I have additional questions or concerns?
- Feel free to reach out to our customer service team at [email protected] and we'll be happy to assist you with any further inquiries.